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IT Solutions & Services - West Midlands

IT Support & Maintenance

Whether you require a fully managed IT provision, helpdesk solution or simply IT support, we can offer you a tailored service to meet your needs. Our friendly support team all based at our Midlands office are on hand to give you straightforward assistance in a timely manner.

Fully Outsourced IT Management Services

We know how time consuming and stressful managing your own business is so we can make things a bit easier by taking the hassle out of managing your IT infrastructure with our proactive IT management service. For a competitive monthly fee we will keep your IT systems running, support your users and always be a friendly voice at the end of the phone.

We will produce recommendations and budgets for your IT requirements each year for you to develop your IT systems at your pace, assist with disaster recovery planning and much more.

Our service moulds around your business, allowing your staff to raise support tickets with us on the phone, by e-mail and via our online ticket portal. If you desire, you can nominate one or more members of your staff as ticket managers, allowing them to see all tickets raised, their progress and when they are completed. As part of this service, you have a dedicated account manager to oversee all operations, from support to project management.

Whilst nearly all support requirements can be solved remotely now using our tools, most of our support packages include on-site visits as well for those times when being physically there is more appropriate.

This service is truly proactive, as our monitoring system alerts us of any impending issues on your infrastructure allowing us to resolve these in most cases before you even know about it.

Please see below some screenshots of just a few checks that our platform performs every 15 minutes, such as disk failure, UPS battery faults, incorrect login attempts and much more.

All services can be tailored to suit individual requirements

Flexibility enables us to provide a single point of contact and take the hassle out of managing your IT infrastructure

We can work seamlessly alongside your IT department to cover staff absences or a missing skillset

All services are provided in-house, making us efficient and proactive

Our support contracts are individually tailored to meet your requirements

We offer both on-site and hosted IT services and sell the entire market, so are not biased to any particular technology

Contact us with any query, no matter how small, and see how we can help

Please ask us for a no obligation quote for any IT project