Please note that due to Covid-19 we are experiencing a high volume of tickets due to our clients preparing to work from home.
Our response rate may be delayed and we are prioritising tickets accordingly. Thank you for your patience.

IT Support and Maintenance

IT Support Package

For a competitive monthly fee we will maintain and monitor your IT systems, support your users via the UK- based helpdesk and assist you to improve your IT operations.

At MMS we recognise each business is unique, especially in terms of IT support requirements. As a Managed Service Provider (MSP) we tailor our services to suit your business which means you not only get the best out of your IT systems, you only pay for the services you require.

Whether you require additional IT support to work alongside existing IT personnel or provision of a fully outsourced IT management service, MMS will seamlessly integrate with your business and its requirements.

Benefits of an IT support package:

Helpdesk support

We offer helpdesk support between 9am-5pm Monday- Friday.

You can raise IT support request tickets by:

IT Support Package Pricing

Our pricing is based on a number of factors including number of service users and the types of software the business uses categorised by:

Our price guidance calculator will give you an idea of IT Support Package costs. Working in partnership with MMS and committing to an IT Support package could save you up to 43% on support costs.

Day-To-Day

Accounting Software

Back Office Software

Productivity Software

Estimated Cost of: £0

*Please note this is an estimate only and once we better understand your requirements, we can provide a definitive quote.

Ad hoc support

Depending on the nature of your business, it may not be necessary to procure an IT Support Package. However you may require ad hoc IT support in certain circumstances. Our pay-as-you-go option allows the flexibility of one-off resolutions. This can be anything relating to IT.

Remote ad hoc support

Priced at £37.50 + vat per 30 minutes (minimum of 30 minutes)

Please contact us to find out more about our IT support and maintenance services.

Internal monitoring systems

As part of the managed service provision, we monitor your IT and Web systems closely using our high-tech internal dashboard and alert system. Should an issue arise with any of the systems we manage and monitor on your behalf, we will be notified via our internal alert system. We proactively identify the issue and often fix it before it affects production. We will report any issues that arise and in the event it is a bigger fix, we will consult with you. Together we will agree an action plan to fix and manage the process from identification to resolution.

Here is an example of the monitoring systems we have in place:

IT and Web services tailored to suit your business requirements

On-site or remote IT support available

IT support packages and pay-as-you-go ad hoc support available

Highly vigilant back up and security processes

Pricing is transparent, flexible and bespoke to your business

WHAT OUR CLIENTS SAY ABOUT US

Wednesday, 8th April 2020
Great service from Paul, despite feeling under the weather himself and working in these difficult circumstances.
Wednesday, 8th April 2020
Steve is always efficient, friendly and lets you know what he is doing. He always come back to you where necessary.
Tuesday, 7th April 2020
Jason excellent as always, called me within minutes. Thank you
Friday, 3rd April 2020
Came back really quick and sorted the issue excellent service. Thank you
Monday, 23rd March 2020
Jason has been amazing through out this whole process of setting us up to work from home. Thank you for all your help Jason massively appreciated.
Monday, 9th March 2020
Fast and efficient help as always!
Friday, 6th March 2020
problem was identified & rectified immediately
Tuesday, 3rd March 2020
5***** service as always !!
Thursday, 27th February 2020
I raised a technical query with Steve on the Support desk & he found a solution which was acceptable & talked me through how to effect what I need to do very easily
Wednesday, 12th February 2020
Great Service. very fast and efficient
Monday, 3rd February 2020
Took some time for your engineer Steve to inform me he had re-booted routers an hour before he called, but his action had made an improvement to our system this morning & I understand we were not alone in have WiFi issues today!
Wednesday, 29th January 2020
Jase has great customer service, he is always friendly and chatty. Always gets our jobs completed in a timely manner and keeps me up to date with issues that take a bit longer to resolve
Friday, 24th January 2020
I just wanted to write to say a big thank you for coming up to Bolton on Wednesday for my new installation. It's been working a dream and I've got so much work done by just being able to get access to what I need and get on with things.
Monday, 20th January 2020
very quick turn around for this latest request. Initial request was a little delayed but overall exactly as we needed.
Monday, 6th January 2020
Jason's manner is excellent as always and deals with situations quickly and effectively always keeping me up to date with the progress even if he cannot resolve straight away! On this occasion he was very efficient with my requests.
Tuesday, 17th December 2019
Very informative and quick resolution, thank you Jamie!
Sunday, 15th December 2019
Jason dealt with the issue promptly and he is always very helpful

MMS work in partnership with globally recognised software and hardware providers. Our partnerships enables us to offer you competitive prices on 3rd party technology.

Our service provision is independent so you can rest assured our recommendations are based on what is best for your business.

ASUScPanelHewlett PackardHPMicrosoftNetgearSageWatchGuard