IT Support Package
For a competitive monthly fee we will maintain and monitor your IT systems, support your users via the UK- based helpdesk and assist you to improve your IT operations.
At MMS we recognise each business is unique, especially in terms of IT support requirements. As a Managed Service Provider (MSP) we tailor our services to suit your business which means you not only get the best out of your IT systems, you only pay for the services you require.
Whether you require additional IT support to work alongside existing IT personnel or provision of a fully outsourced IT management service, MMS will seamlessly integrate with your business and its requirements.
Benefits of an IT support package:
- Access to IT Helpdesk and multi-skilled team
- Remote support and on-site support available
- Assigned Account Manager
- System knowledge offers quicker resolution
- Cost savings and no minimum time on support incidents
- Regular usage review and recommendation
- Pro-active system monitoring
- Express access to engineers – no approval required.
Helpdesk support
We offer helpdesk support between 9am-5pm Monday- Friday.
You can raise IT support request tickets by:
- Telephone: 01902 544132
- E-mail: support@mellowms.co.uk
- Online ticket portal (Existing customers)
IT Support Package Pricing
Our pricing is based on a number of factors including number of service users and the types of software the business uses categorised by:
- Day to day – Users of Generic office programmes such as Microsoft Office, email exchange and internet connectivity/web browser used to run business
- Accounting software – Users of any accounting software such as Sage, QuickBooks etc
- Back office software – Any bespoke software or system used by the business to run its services such as appointment software for area specific sales staff
- Productivity software – Software the business relies on to provide core service such as CAD design software used by an architect or online booking system for Hotel stays.
Our price guidance calculator will give you an idea of IT Support Package costs. Working in partnership with MMS and committing to an IT Support package could save you up to 43% on support costs.
*Please note this is an estimate only and once we better understand your requirements, we can provide a definitive quote.
Ad hoc support
Depending on the nature of your business, it may not be necessary to procure an IT Support Package. However you may require ad hoc IT support in certain circumstances. Our pay-as-you-go option allows the flexibility of one-off resolutions. This can be anything relating to IT.
Remote ad hoc support
Priced at £37.50 + vat per 30 minutes (minimum of 30 minutes)
Please contact us to find out more about our IT support and maintenance services.
Internal monitoring systems
As part of the managed service provision, we monitor your IT and Web systems closely using our high-tech internal dashboard and alert system. Should an issue arise with any of the systems we manage and monitor on your behalf, we will be notified via our internal alert system. We proactively identify the issue and often fix it before it affects production. We will report any issues that arise and in the event it is a bigger fix, we will consult with you. Together we will agree an action plan to fix and manage the process from identification to resolution.
Here is an example of the monitoring systems we have in place:
