What do I need to access your services?
You will need a standard BT telephone line that is of a good enough quality and close enough to the exchange to be within tolerance levels. It can not be an ISDN line (although we can arrange to have this converted), some alarm lines are incompatible (although Redcare is fully compatible), cannot be a feature line, a line with a switchboard system attached to it, a line that bars incoming calls or any other type of line with special signalling.

Can I use my own equipment, or do you supply your own?
We have a list of approved tested devices known to work well with our network. If your equipment is on the list, you can use it, however it will have to be configured by our engineers. We also supply both equipment and microfilters at a highly competitive rate.

Can I upgrade/downgrade my package?
Yes. You can upgrade your package for a £5 administration fee - downgrades are charged at £15. Changes are often applied within 24 hours, however a 5 working day window should be allowed.

How long will my broadband take to be actived?
All new activations take 5 working days, whereas migrations take 3 working days and are not usually subject to any downtime. If you are migrating from LLU, however, 6 working days should be allowed and there will be downtime during the transition.

Do you charge for migrations, in or out?
There is no charge to migrate your connection, either in or out.

How much do new activations cost?
New activations are usually charged at £49.99, however please refer to our packages page for exact activation fees.

Is there a cancellation fee or a notification period?
There is no fee to move away from us, but there is a 3 month notification period for most packages - 14 month notification period for SDSL, uncontended ADSL and uncontended SDSL services.

How do I know my current usage details, or if I've gone over quota?
We are currently implementing an automated system to display your quota details, however in the mean time you can contact your account manager for your exact usage information.